Shipping & ​ Returns

Waylander Shipping & Returns Policy

Thanks for shopping at WaylanderWelding.
If you are not entirely satisfied with your purchase, we’re here to help.

Shipping

US Orders:

  • All continental US orders are shipped with UPS, FedEx, DHL or USPS.
  • All continental US orders totaling $65 or more, qualify for free 2nd day shipping.
  • All continental US orders totaling less than $65 are charged a shipping fee of $20 and delivered in 4-5 days.

 

Canadian Orders:

  • All Canadian orders are shipped with UPS, FedEx, DHL or USPS. The shipping times are 4-14 days, depending on where the destination is in Canada.
  • All Canadian orders totaling $100 or more, qualify for free shipping.
  • All Canadian orders totaling less than $100, are charged a shipping fee of $30 and delivered in 4-14 days.

 

Mexican Orders:

  • All Mexican orders are shipped with UPS, FedEx, DHL or USPS. The shipping times are 4-14 days, depending on where the destination is in Mexico.
  • All Mexican orders totaling $100 or more, qualify for free shipping.
  • All Mexican orders totaling less than $100, are charged a shipping fee of $40 and delivered in 4-14 days.


International Orders:

  • Currently we ship to the following countries: all European countries, Australia, New-Zealand and all Oceania countries. 
  • Is your country not in the list? Send us an email, and we’ll see how we can ship to your destination.

 

General Shipping Information:

  • All orders made on this website will be shipped within 2 business days after payment. After the order is shipped, you will receive an email with the tracking code of the shipping company.
  • Please note that earlier mentioned shipping times are estimates. We will do everything we can to deliver your package on time, but we’re not responsible for shipping delays affected by shipping carrier or circumstances, weather, holidays or incorrect delivery information.
  • We are not responsible for lost or stolen parcels once they are confirmed to be delivered by the shipping company.

Returns

We want you to be 100% satisfied and happy with your purchase. We have a 30-day satisfaction refund policy.
Please contact customer service at [email protected] or or use our contact us page to initiate a return.
Please note: Customer is responsible for the return shipping costs.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please contact customer service at [email protected] or or use our contact us page to initiate a refund.